Get in touch with Lucenci
We read every message. Pick the channel that fits.
Customer support
- Email: hello@lucenciskin.com - we reply within 1 business day
- For: order status, shipping questions, returns, ingredient queries, custom routine advice for your skin concern
Skincare advice
Not sure which product fits your skin? Send us a short note with your concern (pigmentation, acne, dull skin, barrier damage) and your current routine. We'll suggest where Lucenci fits or recommend you look elsewhere if we're not the right answer.
Press & partnerships
- Editorial features, press samples, interviews: hello@lucenciskin.com with subject line "Press"
- Influencer / creator program: see our About for brand background, then email with your platform handles and audience size
- Bulk / B2B enquiries: dermatology clinics, spas, distributors - same email with subject "B2B"
Brand details
Lucenci is a brand of Pranir Labs Private Limited, India.
Registered office: H No 7-2-1087/7, Sanath Nagar, Sowbhagya Nagar, Hyderabad, Telangana 500018, India.
GSTIN: visible on tax invoices.
Where to learn more before reaching out
- Our story - founder background, lab partnerships, ingredient ethos
- Skincare concerns we address - pigmentation, acne, melasma, barrier repair
- Skincare Journal - long-form guides on actives and conditions
- Shop full range
Social
Follow us on Instagram for daily ingredient breakdowns and behind-the-scenes lab content.